Support
Frequently Asked Questions
Common questions and answers about accounts, binders, collection tracking, and troubleshooting.
- Is Cardboard Empires free?
- Yes. A free account gives you full access to all collection tracking features, including Inventory, Wish List, Set browsing, and Trade Partners.
- How do I create an account?
- Click the Sign In link in the site header and choose Register. You'll need a valid email address and a password.
- I forgot my password. What do I do?
- On the Sign In page, click Forgot your password? and follow the email reset link.
- How do I delete my account?
- Account deletion is not currently available through the UI. Use the Contact form to request account removal.
- Can I export my collection?
- Export functionality is planned for a future update. For now, you can view your collection online through the Inventory and Wish List pages.
- How do I report incorrect card data?
- Use the Contact form to submit corrections. Our team reviews and updates the database regularly.
- Can I track cards I own, want, and have for trade at the same time?
- Yes. Each card has independent quantities for Owned, Wanted, and For Trade. You can have 2 owned, 1 wanted, and 1 for trade on the same card simultaneously.
- What does Universe mean?
- Universes are broad categories like Marvel, Star Wars, or Wrestling. Each set belongs to a universe, and you can choose which universes to display via your Collection Preferences.
- Where does the card data come from?
- Card checklists are imported from official manufacturer sources (Upper Deck, Topps, Panini, etc.). Data accuracy depends on the source quality.
- How do I request a new set to be added?
- Use the Contact form with details about the set (manufacturer, year, product name). We'll add it to our import queue.
- Why don't all cards have images?
- Card images are added through a scanning and upload process. Newly imported sets may not have images yet. Images are served from Cloudflare R2 at
images.cardboardempires.me. - What does ItemType mean?
- ItemType classifies each card: Base, Insert, Parallel, Autograph, Memorabilia, Sketch, or Promo. See the Set Checklists article for details.
- How is my data protected?
- Your account is secured with standard authentication. Your collection data is private by default — other collectors can only see cards you've marked as For Trade and your Wish List public notes.
- How do I find trade partners?
- Navigate to Trade Partners from the Binder side menu. The system shows collectors whose For Trade and Wanted lists overlap with yours.
- What should I do after completing a trade?
- Update your Inventory quantities. Decrease Owned for cards you traded away, decrease Wanted for cards you received, and update For Trade statuses as needed.
- Which browsers are supported?
- We recommend the latest versions of Chrome, Firefox, and Edge. Safari support may be limited for some interactive features.
- Does the site work on mobile?
- Yes. The platform is fully responsive with dedicated mobile views including card carousels, bottom sheets for editing, and touch-friendly navigation.
- How do I contact support?
- Use the Contact form. We review submissions regularly and will respond as soon as possible.